Steph's is the friendly voice you hear when phoning Local 31's Business Representatives. A COPE Local 15 member and steward Steph has been employed since 1994 as Secretary at Local 31's Head Office in Delta. Steph does desktop publishing of the Local's newsletter. Adept at software problems Steph is also a troubleshooter for all manner of computer and phone problems. Between answering the phone and drafting letters for Business Representatives Steph handles the Local's very busy fax machine and does great volumes of photocopying for everyone.